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Family standing outside their home - concerned about PFAS exposure

Free professional
counselling for people concerned
about PFAS exposure

Support Now provides free phone and video counselling for individuals with concerns about PFAS* exposure.

Get immediate help now by selecting one of our counselling services.


  • About Support Now

    Support Now is a free telephone and video counselling service that has been established for current or past residents and community members of the Williamtown (NSW), Oakey (QLD) and Katherine (NT) areas, who have potentially been exposed to PFAS (or Per-and poly-fluoroalkyl substances).

    The investigation areas include:

    • RAAF Base Williamtown
    • Army Aviation Centre Oakey
    • RAAF Base Tindal (Including investigation areas outside the township of Katherine)

    Individuals may contact this service any time. The Support Now service is supported by funding from the Australian Government and delivered by On the Line.

  • What is *PFAS?

    PFAS (or Per- and poly-fluoroalkyl substances) are a group of manufactured chemicals that have been found to have contaminated sites where there has been historic use of fire-fighting foams that contained PFAS. There is uncertainty around the effects of PFAS exposure, and this may cause concern for some people living in affected communities. Find out more about PFAS through the Department of Health.

  • Delivered by On the Line

    The Support Now service is supported by funding from the Australian Government and is delivered by On the Line.

    On the Line is a professional social health organisation providing counselling support, anywhere and anytime. We listen and encourage people to feel better: building resilience, fostering healthy relationships, and connecting people with community support.

    On the Line’s highly trained counsellors provide professional, quality telephone, web chat and video counselling services to more than 100,000 people each year. Many of our services are available 24 hours a day, seven days a week.

    Our counsellors are experts in men’s mental health, anger management, family violence (using and experiencing), healthy relationships, integrated wellbeing, mental health, chronic health conditions, problematic drug and alcohol abuse, and suicide and trauma-informed practice for anyone affected by suicide.

    We deliver several specialist services including the Suicide Call Back Service, and MensLine Australia.